§ 90-47. Service standards for license holders.

Any person holding a license issued by the board of county commissioners for the collection, transport and disposal of solid waste as provided in this division shall comply with the service standards of this section. The license holder shall:

(1)

Establish and maintain an office located within the licensed service area where service applications may be processed and service complaints received, investigated and resolved. Such office shall be equipped with a listed telephone with sufficient operators and shall have a responsible person in charge to receive and resolve user complaints between the hours of 8:30 a.m. and 4:30 p.m. of each day except Saturdays, Sundays and legal holidays. Telephone access to the local office shall be provided to all customers or potential customers in the licensed service area on a tollfree basis.

(2)

Maintain during the term of the license all auto, liability and workers' compensation insurance, as required by the laws of the state, and shall further maintain comprehensive liability insurance coverage in such amounts as required by the state. Evidence of such required coverage shall be included in any application or renewal application and submitted annually for review.

(3)

Provide curbside collection services for normal household solid waste at a frequency of not less than two times per week, unless the license holder and customer mutually agree upon a lesser frequency. The license holder shall provide curbside collection services for recyclable materials placed at curbside at a frequency of not less than or more than once every other week. The license holder shall be allowed to establish specific routes and days of collection for normal household solid waste and recyclable materials with at least a two-day interval between normal household solid waste collection. For purposes of this subsection, those holidays the county closes the solid waste and resource recovery system by not accepting solid waste are designated as legal holidays. Collection service for normal household solid waste scheduled for a legal holiday shall be made on the next collection day for the area. Collection service for recyclable materials scheduled for a legal holiday shall be made during the same week of such holiday at the frequency specified in this subsection, and customers shall be notified at least two weeks in advance of any rescheduled collection day.

(4)

Employ, supervise, manage and control a sufficient number of competent employees in order to operate and maintain collection vehicles and equipment to ensure that this article and the terms of the license are complied with at all times.

(5)

Place no limit on the number of residential solid waste receptacles or sealed plastic bags collected from each account, provided that each loaded container or sealed plastic bag shall weigh no more than 50 pounds, including container, and shall contain solid waste generated solely from the particular account. A license holder may charge a surcharge as approved in the license holder's rate structure for any residential account which exceeds six receptacles or bags per collection.

(6)

If required by the county as either a condition of a license or regulations adopted pursuant to this article, provide for the separate collection of containerized yard trash and white goods for residential customers within the licensed service area at least twice monthly at those rates as approved in the license holder's rate schedule pursuant to section 90-48.

(7)

Be responsible for the lawful disposition, disposal and cleanup of any hazardous waste collected, transported or disposed of by the license holder; provided, however, this subsection shall not be interpreted as limiting any recourse the license holder may have against the generator of such hazardous waste.

(Code 1970, § 23-51; Ord. No. 89-06, § 11, 2-21-89; Ord. No. 91-16, § 2, 12-3-91; Ord. No. 92-08, § A, 6-16-92; Ord. No. 18-34, § 2, 8-7-18)